How the commission process works

Step 1: Decide what you would like from your commission.


Step 2: Fill in the Commission Enquiry Form, don’t worry if you are unsure of any of the questions on the form just leave them blank and we can discuss it together.


Step 3: Upload your reference photos. You will be e-mailed a link to your own individual Dropbox folder


Step 4: We will discuss your portrait and agree on commencing with the commission.
At this point a 25% non-refundable deposit will be taken.


Step 5: Work begins. You will be contacted regularly throughout with updated work in progress photos to make sure that the commission is on track and that you are happy with it.


Step 6: The portrait is completed and you will be sent the final photo of your commission for your approval.


Step 7: Once approved by you, the remaining 75% of the payment will be requested.


Step 8: Once full payment has been received your portrait will be carefully packaged and sent to you.


Step 9: Enjoy your beautiful pet portrait, or if it is being gifted then enjoy seeing the recipient open their special gift.



(Commissions take approximately 2-4 weeks to complete.. If you need the portrait in a rush then this would need to be discussed and agreed upon before the commission begins.

Any amendments requested must be agreed to by both parties and any major alterations requested late on in the process, may incur additional costs)



Photo Guide

I have made a quick guide to choosing or taking the perfect photo of your pet for your portrait commission. If you are still struggling to pick the right photo after reading the guide, then do not fret, you can message me and I will be happy to talk you through it and help you choose the best photo for reference. If you have already had professional photographs of your pet taken, then one of these would be ideal for a commission as they should fit all or most of the tips below. If using a professional photograph you may need to ask the photographers permission to use the photo if they own the copyright to the image. If you are using your own photo then here is a list of a few things to keep in mind when choosing or taking a photo for your commission.



Good lighting - Is the photo well lit? The ideal location to take a photo of your pet is outside on a sunny day. Inside with sufficient lighting is also another option, you are looking to have a photo that does not have a lot of shadows cast on your pet.

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True Colours - The photo should show the true  colour of your pet and also the true eye colour. Sometimes lighting can make the colour of your pet look a lot lighter or darker than they actually are, or even a different colour with reflections in eyes and on shiny fur. So try to choose or take a photo that shows a true representation of your pet. If you are set on a photo for your commission that does not show the colours correctly, then don't panic. If you let me know that the colours are incorrect, then I will request you send me additional photos that are the correct colour to use as reference for colour only.

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Visible details - if your pet has hair or fur, then it is important that the photo shows enough detail to see the direction the hair is going.

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Distance from the camera - Your photo should have your pet filling most of the frame. If your pet is too far away from the camera then a lot of details will not be picked up in the photo. I recommend taking your photo 1-2m away from your pet depending on the size of your pet. Neck and head close up photographs are ideal for pet portraits

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Personality and Character - This is an important thing to consider in your reference photo. You want to make sure the photo truly captures your pet's personality. You know them best and know what makes them who they are, so try and show me in the photo that you choose of them.

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Additional  photographs - It is not necessary, but it can be helpful to send additional photographs for specific details. If you want to send additional reference photos then I would recommend sending a close up photo of your pet’s eyes, nose/muzzle area and a close up of their fur/hair if they have any unique markings that are perhaps not very clear in your main photograph for the commission.



Memorial Commissions


Some clients are looking to commission a memorial portrait of a pet that is sadly no longer with us and I understand that this means there are a limited number of photos available to you for use as a reference photo. Please don't worry, have a look at what you do have and send me the best ones that way I can have a look and see if any of them would be suitable for a commission.



You can contact me at any time if you need any help at all with any decisions for your commission, I do not charge for for my advice. I am here to help you get the best experience and get the right portrait for you.



Pricing

My prices include:

An original unframed pet portrait drawn or painted using high quality professional materials.

Your commission lovingly wrapped in acid-free recycled tissue paper in a luxury black recyclable gift box with eco-friendly paper stickers.

A personal thank you from the artist and a Certificate of Authenticity with a guide to caring for your commission.

Friendly and professional communication throughout the entire process with free advice and ideas.

Fully tracked delivery. Prices includ UK delivery only. Overseas delivery is available but will have additional costs which will be discussed with you before we start your commission.

If you would like more than one pet in your commission there is an additional charge of £50 per pet. This option is only available with commissions A4 and larger.

Size Price
Small (A5, 5x7in, 8x8in) £140
Medium (A4, 8x10in, 10x10in) £220
Large (A3, 12x16in) £375
X-LARGE (Full sheet 50x70cm) £680



Payments can be made via Bank Transfer or SumUp payment.


Terms & Conditions

Payment 

Payments can be made via Bank Transfer or SumUp only. You will have 14 days to pay the remaining balance on your commission from the date you receive your invoice or I reserve the right to keep and/or sell the portrait.

Cancellations

If for any reason you decide to cancel your order you have 3 days from the time you paid your deposit to get a full refund. The deposit becomes non-refundable once work has begun or after the 3 days are up, depending on which comes first, this is to compensate for any time and materials that have already been used.

I reserve the right to sell any work I have produced after cancellation.

Copyright 

I as the artist own the copyright and reserve the right to reproduce the artwork for prints, marketing purposes  or other products. 

Please contact me if you are unhappy with this and we can discuss the terms for your commission specifically.

Delivery 

Your commission will be dispatched within 2-3 days of your final payment. If there is any delay you will be contacted directly to confirm the reason for  this. Your commission will be securely packaged and posted to arrive next day (where possible). You will be notified once your item has been dispatched and given the tracking number for your package.

Refunds

You will be updated with work in progress images throughout the entire process of your pet portrait. It is important that you inform me of any changes or edits you require as early as possible. 

Any major changes late in the process may incur additional costs due to added time and materials.

Once the portrait has had final approval by you, the remaining balance will need to be paid and at this point your commission will become non-refundable.

Also see Cancellation policy.

Damage and Aftercare 

All portraits have been sealed or packaged in a way to protect them from damage as best as possible. However if your portrait arrives and appears to have been damaged it is important that you contact me immediately with any photos that show the damage to the  portrait as well as the packaging.

Your Certificate of Authenticity will give you care instructions to follow to keep your portrait looking it’s best. Do not use any chemicals or water to clean your portrait. If you find damage on your portrait in the future please contact me with photos and I can have a look and it may be possible that I can fix it. This may take a few weeks depending on my current work load.
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